Job description

The Front Desk Attendant is a critical position in our club - You are the face of Recess Fitness Club!

The Front Desk Attendant is ultimately responsible for the guest experience. You will be an Ambassador of Recess with a wealth of knowledge about all aspects of club operations. The Front Desk Attendant will own customer communications and issues from initial contact until resolution. The Fitness Rep assists members' with their requests along with inquiries about gym operations and policies; as well as perform various administrative duties as directed by the Fitness Club Operations Manager.

Major Responsibilities

• Greets each member, potential member, and guests with a smile
• Provides security and control of the entrance area - Each member, trial, and pass must ‘check in’ via app, fob, or manual check in
• Reach out to remind trial members of expiring trial pass
• Gives tours to potential members turning the trial into a membership
• Follow Up with trials if not yet signed up for memberships
• Monitor delinquent accounts and settle payments
• Communicate with team and management of facility issues, questions, members etc
• Maintain neat appearance and wear proper uniform attire
• Attention to members in the hydration cooler and processing charges accordingly
• Processing retail sales
• Maintain a clean front desk area at all times
• Logs lost and found items
• Periodic gym walk-thrus to make sure Fitness Club is up kept, clean, and organized throughout business hours.
• Follows simple open and closing procedures.
• Logs and communicates to management all maintenance concerns that are reported.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Operations Manager include but not limited to light cleaning and picking up of weights.

Qualifications & Requirements

• *** Must represent fitness, wellness & work out ***
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Ability to multitask.
• Must be able to work a flexible work schedule .
• Must be able to lift 25lbs repeatedly
• Uphold Recess Fitness Club values and mission.
• Comply with all Recess Fitness Club policies and procedures

HOURS:

• Apply if available for 5 AM - 11 AM / Monday, *Tuesday, Wednesday,*Thursday, & Friday
• Some Weekends & Holidays

Buisness Hours are : Mon-Fri 5am to 10pm / Sat & Sun 7am to 6pm

Benefits

• Free Membership to the greatest gym in Dallas!
• Hourly + Commission
• Great & Healthy working environment

Job Type: Part-time

Schedule:

• 4 hour shift
• 8 hour shift
• After school
• Day shift
• Holidays
• Self-determined schedule

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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