Remote Work

This role is to fully support the selling and implementation of Service Logistics (SL) solutions where the solutions sold by DHL would play a strategic role in customers international logistics, distribution and/or sourcing needs. To provide pre and post sales technical expertise, analytical, and consultative to support all SL customers in the business unit.

Implementation of SL solutions, Providing end-to-end implementation and on-going support services. Product and industry sector knowledge (Service Logistics). Service oriented with method based approach to implementation activities and related activities (training, testing, support)

Key activities:

Customer satisfaction; Project delivery; Project time-line; Project Budget

Working closely with regional, sub-regional and country business and IT representatives. Working with suppliers (internal and external) Meeting IT services levels (project and support based)

Process:

• In conjunction with the sales, operations and supply chain consultants, support selling & implementation of SL IT solutions for all customers.
• Evaluate SL supply chain scenarios of target customers, focusing on the supply chain systems and information flows.
• Map the specific, and potentially unique, needs of customers onto a generic solution.
• Select the optimum scenario which, while suiting a particular target customer, fully exploits DHL's current SL and supply chain systems capabilities and/or articulate requirements / opportunities for further enhancement of these services.
• Advise in the selection of a scenario to penetrate target customers' businesses, and to build appropriate interdependencies between DHL and these customers.
• Ensure properly formulated and documented proposals, and Requirement Statements for customer IT solutions are prepared, sponsoring business and systems analysis where necessary. Include current and projected service, cost and productivity levels. Rigorously manage the scope of proposals to ensure:
• Ensure that intra-system dependencies are highlighted and included within the proposed scope of work.
• Ensure proposals and requirement specifications are signed-off by all concerned parties.
• Identify the possible operational implications of the proposed systems scenarios at various levels of customer service.
• Service Logistics projects are of a large and complex nature, involving people from different countries/regions and functional disciplines. It is therefore critical that the project must be well structured, with clear objectives, roles and responsibilities and measurable deliverables at agreed time-frames
• Assist in configuration management for ongoing operation and new implementation

Job Requirements

• Bachelors Degree in IT/Engineering, Business or equivalent experience, required.
• 2+ years WMS experience, required
• 3+ years experience in an IT systems for global, large, complex, systems integration projects (eg EDI), required.
• 3+ years experience with Manhattan WMOS 201x with successful delivery of the solution from design to implementation, preferred
• 3+ years IT Consulting experience, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.