Significant growth across the globe and the new opportunities that have come from the acquisition of our company by SP+ have created the need for a Junior Customer Success Manager, specifically focusing on supporting and growing our USA clients.

You will work within a team of experienced Customer Success Managers, owning the customer relationship with your portfolio of AeroParker clients. While experience as an account manager or customer success manager is desirable, it is optional as you will receive mentoring and support from the Customer Success Director to develop your skills as you learn the role and progress within the company as a Customer Success Manager.

• Develop strong customer relationships
  • Keep AeroParker customers happy by first understanding and then focusing on their targets and outcomes
  • Manage a portfolio of client accounts, handling customer inquiries and communication via email, phone, and webinar
  • Advocate for clients within AeroParker to ensure their needs are met through product enhancements
  • Attending appropriate in-person meetings with AeroParker clients
  • Attend aviation and parking conferences in the USA
• Enhance customer awareness & training
  • Maximize the use and awareness of AeroParker to airport customers
  • Keep existing AeroParker customers informed on developments of the AeroParker system
• Onboard new clients
  • Project manage the delivery and integration of AeroParker products into customer systems
  • Own the post-sales client lifecycle and ongoing customer support
• Encourage customers to spend more money with AeroParker
  • Identify development opportunities to enhance the AeroParker platform that would benefit clients
  • Sell additional consultancy and development services to existing AeroParker customers
• Promote customer loyalty
  • Keep track of customer contract expiration dates and follow up with customers to renew their contracts

• Technical ability: Basic HTML experience and experience learning and working with technical software.
• Some account management or customer success experience is desirable but not essential.
• Keen and enthusiastic about learning the role.
• People skills, with the ability to build a rapport with clients to understand their needs better and identify opportunities.
• Well organized with good time management to balance multiple client requirements and implementations simultaneously.
• Experience working in the travel or airport sector is beneficial but not essential.

Working hours

AeroParker is flexible regarding working location. Regular office hours are 9-5:30 pm. However, as you will be dealing with clients across the USA and working with colleagues in the UK, you may need some irregular hours to join conference calls.

There will be opportunities to travel to and from client companies, trade shows, and conferences periodically, meaning there is an opportunity to travel throughout the US and Europe if desired.

Pay Range $43,600 to $49,800 annually.