Job description
We are actively seeking an outstanding individual to join the movement to empower and support independent Primary Care Physicians in their adoption of new payment models. The Manager of Patient Engagement is responsible for defining the strategies, as well as the planning, performance and overall management of campaigns and communications for Aledade Care Solutions patient communications. As a part of the Patient Engagement team, and Strategy and Planning function, this role will work collaboratively with others across our organization to improve the efficacy and efficiency of our approach to product development, management and marketing; content marketing; and marketing communications and operations.
The ideal candidate will have deep empathy and understanding of primary care physicians with a working knowledge of value-based care and population health. We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the US or from our offices in Durham, NC; New York, NY; Austin, TX; or Bethesda, MD.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop patient engagement strategy and planning for various lines of business, support of key results (KRs) and product launch planning.
- Promote and foster a professional, positive, dynamic team environment through exemplary leadership.
- Manage and coordinate content development and activities for execution of effective multi-channel communications to comply with health literacy and other patient-facing best practices.
- Foster patient experience with a keen eye on how patients will interpret and feel when encountering required and non-required communications including but not limited to direct mail, print, digital, SMS, email and in-clinic communications.
- Negotiate the purchase of goods and services from print and technology vendor/s in accordance with company purchasing policies and budgetary restrictions.
- Optimize and oversee report generation, quality control procedures, standard operating procedures and documentation.
- General project management, including creating timelines for deliverables, setting and keeping deadlines, assisting with brainstorming and strategy meetings and coordinating with outside vendors.
- Collaborate across departments including marketing, product, program owners to understand stakeholder needs, strategy and business objectives.
- Build system for reporting and tracking campaign performance.
- Interpreting market data, competitive intelligence and performance results to further refine segments and marketing strategies.
- Stay up to date with patient experience/engagement, digital technology and direct mail regulations and trends.
- Effectively prioritizing and personally managing a variety of projects and tasks to meet deadlines and budget targets.
- Supporting and personally contributing to the creation and adoption of operational process improvements.
- Take a multi-faceted and creative approach to problem solving.
REQUIREMENTS:
- Bachelor's degree or relevant, equivalent work experience in marketing, communications, business, finance, healthcare or related discipline.
- 4+ years of B2C marketing experience, with preference for those with both B2B and B2C/DTC experience.
- 1+ year marketing experience in the healthcare industry with strong preference for work with health plans, pharmacy/Rx benefits, managed care, accountable care, value-based care and/or government sponsored programs like Medicare and Medicaid.
- Ability to effectively define and manage project plans and teams with demonstrated best practices in project management.
- Proven success in working cooperatively and strategically in a team-oriented matrixed environment with the ability to influence and interact with all levels.
- Team player with the ability to work with a remote and distributed team.
- Ability to think beyond one's immediate team and contributes to making Aledade holistically better (active engagement in D&I efforts, culture initiatives, facilitating training, leading roundtables, etc.)
PREFERRED QUALIFICATIONS:
- Advanced proficiency in personally authoring a variety of marketing and communications content, as well as with Excel, Word, Powerpoint.
- Familiarity with Value-Based Care and other risk-based payment models (e.g., ACOs, PCMH, Bundled payments, Capitation, Risk-sharing).
- Experience with consulting/strategy, content/digital marketing, CRM/marketing automation (e.g. Salesforce.com, Hubspot, Marketo) and product marketing.
- Preference for those with experience and familiarity with Agile, Pragmatic Product Marketing and various market research methodologies.
All prospective hires will be required to demonstrate that they have been fully vaccinated, including booster shots, against COVID-19 with a COVID-19 vaccine for which the U.S. Food and Drug Administration has issued a license or an Emergency Use Authorization prior to mutually-agreed upon start date at Aledade, unless they qualify for a medical or religious accommodation to this vaccination requirement.
If you are passionate about transforming the healthcare system into one that best serves the needs of patients, doctors, and society, we’d love for you to join us!
Who We Are:
Aledade is a leader in population health that is using innovative, value based solutions to transform the way physicians interact with their patients. We are on a mission to change healthcare for the better and solve complex problems within the healthcare system.
We follow the simple but radical idea that Aledade only succeeds when our partner practices succeed. From our cutting-edge technology platform to practice transformation services, we provide physicians with everything they need to create and run an accountable care organization (ACO), revamping the way they practice and getting them back to where they should be: quarterbacking their patients’ health care!
Our customized solutions help clinicians in communities across America preserve their autonomy, deliver better care to their patients, reduce overall costs, and keep independent physician practices flourishing.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn. You will work with team members that bring a wide range of experiences, interests, backgrounds, beliefs, and achievements to their work, united by a shared passion for public health and a commitment to the Aledade mission.
We’ve recently been recognized as a Top Workplace by The Washington Post, Best Workplace in HealthCare & Biopharma, Top 100 Best Small & Medium Workplaces, Glassdoor Best Places to Work, a Best and Brightest Companies to Work for in the Nation, a Tech Tribune 10 Best Tech Startups in Maryland and Bethesda, Best Tech for Good, Best Workplaces for Millennials, Best Workplaces for Women, Best Workplaces for Parents, Top Workplaces USA, and a Healthcare Industry Top Workplace.
That’s because the things that matter to you also matter to us!
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the needs of our full-time team-members:
Flexible work schedules and ability to work remotely available for many roles
Educational Assistant Program
Robust time off plan (21 days of PTO in your first year!)
Paid Volunteer Days
11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners
401(k) with up to 4% match
Stock options
Monthly cell phone stipend
Jeans everyday workplace
Gender neutral bathrooms
And more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
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