• Answer telephone calls, assist clients, prospective applicants, and employees, or take messages as appropriate.
• Assist in the orientation of new caregivers.
• Assist in the creation, maintenance, and closing of client and employee files.
• Employee and client file audits.
• Follow-up with appropriate parties to obtain documentation to ensure compliance.
• Process incoming/outgoing mail and faxes as needed.
• Incident tracking & report compilation.
• Care note tracking and follow-up with direct care staff, reporting issues to management.
• Assist in the creation and updating of policies, procedures, and processes.
• Ensure education and compliance with all HIPAA regulations and requirements.
• Ensure file maintenance and security standards are consistently practiced and enforced to protect employee and client records.
• Other duties as assigned.

• Education: High school diploma or equivalent.
• Experience: One year of office work and/or customer service.
• Excellent written and verbal communication skills.
• Excellent customer service skills and a positive attitude.
• Proficient in Microsoft Office, Google Docs, Windows, and Mac computers.

• Medical/Dental/Vision Insurance.
• 401k with company matching.
• Weekly Pay, $18-$23 hourly depending on experience.
• Performance Bonus.

We are a home care agency located in downtown Honolulu . Our kind, professional caregivers help our clients with activities of daily living such as feeding, transferring, bathing, and more. All of our caregivers are compassionate, trained, and ready to help We serve the whole island of Oahu.