Job description

Why Weed Man Loudoun/Fairfax?
Weed Man is among the largest lawn fertilization and weed control providers in North America. We have had the privilege of making our local community more beautiful while helping to increase our customers’ property values. Weed Man Loudoun/Fairfax is locally owned and operated, meaning we live and work in the very communities that we serve.

Everything we do is built around our core values of amazing service, integrity, passion, and innovation. We strive for a long-term partnership with our customers and want them to see us as a resource of technical and practical knowledge they can call upon anytime of the year. Come to work with your passionate enthusiastic attitude, and you will experience the thrill of being a part of a winning team - and you will be rewarded with many opportunities for personal growth!

Position Summary:

We are seeking a Office Support Assistant to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. All our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service.

Duties and Responsibilities:

• Listen, document, and help resolve conflicts with customers
• Process customer orders or changes according to established department policies and procedures
• Liaise with various departments to ensure that customer inquiries are directed to the appropriate department and personnel
• Answer allotted calls in a high volume, fast-paced environment
• Up-sell services to the customer once any questions or issues have been resolved
• Perform Accounts Receivable duties as required
• Perform data entry and administrative tasks
• Perform other related duties and responsibilities as required to meet the goals of the department

Salary and Benefits:

• Annual Bonus

• Medical Health Insurance with an employer contribution to your monthly premium
• Dental and Vision Insurance paid for by employer
• 401K with a company match
• Paid Time Off
• Paid Holidays
• Paid Training

Qualifications:

• High school diploma/GED
• A minimum of 6 months of customer service experience (in a call center or retail environment)
• Previous experience in sales an asset but not required
• Strong interpersonal, verbal, and written communication skills
• Excellent time management, organizational, and multi-tasking skills
• Basic knowledge of MS Office

We are an equal opportunity employer. We encourage minorities, females, and protected veterans to apply.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Following Local and CDC Guidelines.

Ability to commute/relocate:

• Purcellville, VA 20132: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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