Job description

Our client in Middleborough, Massachusetts is looking for a Part Time Technical Support Technician. 18-24 hours per week, on-site, long term contract.

Primary business hours are 9-5 and work will be done within those hours.

Top Skills Microsoft 365 and Intune

Nice to Have: VOIP, VPN, Power Automate

Objective

As a member of the IT department, the Technical Support Technician is responsible for maintaining help desk tickets and troubleshooting computer hardware and software issues. The Technical Support Technician role requires excellent communication and customer service skills.

Essential Duties and Responsibilities

Troubleshoot and resolve Level 1 technical support issues, such as user accounts/access, user systems (laptop/desktop/peripherals), and software (applications and OS).

Manage user accounts and resource permissions: e.g., creating/deleting accounts, resetting passwords, and security group memberships.

Manage laptop and desktop deployment, including asset management.

Create and maintain documentation such as user guides and IT website.

Maintain trouble ticketing system ensuring tickets are responded to in a timely manner.

Answer tech support phone calls, emails, and ticketing system.

Resolve tickets and ensure they are completed within SLA’s.

Remotely troubleshoot and quickly diagnose issues.

Inventory work - tearing apart and rebuilding computers (removing CPU, RAM, Hard Drive, Etc)

Other duties as assigned.

Qualifications

Familiarity with configuration and functionality of Microsoft Office 365., especially Outlook for Windows, iPhone, iPad, and.

Effective communication skills with the ability to write clear and concise documentation as well as the ability to train users in various technical topics.

Foundational knowledge of technology and a logical thought process to resolve technical issues.

Basic knowledge in troubleshooting printer issues.

Experience with corporate applications including Microsoft Office/O365/Teams, Zoom, and PDF applications (Adobe, Abbyy Fineprint, and other).

Experience with working with help desk ticketing systems (responding, assigning, closing, and following up on help desk request tickets).

Preferred Qualifications

Experience assisting internal customers on-site and remotely.

Associates Degree from an accredited college or university in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Self-Starter/Self Directed individual that leads with high energy and passion for customer service.

Detail oriented team player that can also work independently with little supervision.

Physical Requirements/Other Requirements

Regularly required to operate standard office equipment (personal computer, photocopy machine, etc.)

Ability to work on a computer for extended periods of time.

Regularly required to sit for long periods of time, and occasionally stand and walk.

Regularly required to use hands to operate computer and other office equipment.

Occasionally required to stoop, kneel, climb and lift 40 pounds.

adamanda.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, adamanda.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, adamanda.ca is the ideal place to find your next job.