Job description

DUTIES AND RESPONSIBILITIES

• Performs the duties of the Players Club Representative, if necessary.
• Coordinates and directs the activities of Players Club Team Members on assigned shift.
• Supervises Players Club Representatives to ensure smooth and efficient service is provided to guests.
• Promotes the Players Club by assisting guests through the membership process.
• Facilitates the flow of information throughout the department by attending regularly scheduled departmental meetings and conveying accurate information to team members on assigned shift.
• Creatively resolves problems, which relate to Players Club.
• Maintains accurate departmental records and regularly reports relevant information to Players Club Manager.
• Ensures a maximum level of guest service and satisfaction in the Players Club is achieved and maintained.
• Inspects and re-stocks Players Club printed material.
• Assists Players Club Manager with special projects, as needed.
• Assists with training of Players Club Team Members.
• Makes account adjustments and issues comps as needed.
• Prepares and delivers 90 day and annual reviews for Players Club Representatives.
• Has working knowledge of all Call Center functions.
• Assists during interviews of Players Club Team Members.
• Disciplines and terminates Team Members, as needed.
• Makes sure attendance records and Team Member files are always up to date.
• Has working knowledge of all applicable functions in Playersoft.
• Has working knowledge of all computer programs used by a Players Club Representative; Super Playmate, Player Offers report, K-Man, Group Manifest, and new programs when added.
• Sets up Slot Tournament in computer, runs the tournament start to finish. Posts scores daily.
• Prepares and sends out property wide Winner Notifications.
• Directly supervises the activities of all Players Club Team Members on assigned shift.
• Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED required.
• Two or more years of related experience preferred, including progressive supervisory experience.
• Must have previous experience utilizing computer programs.
• Must be at least 21 years of age.

Job Type: Full-time

Pay: $21.92 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Night shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Placerville, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Supervising experience: 1 year (Preferred)

Work Location: One location

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