Level

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Position Type

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Scope of Position

The Security Supervisor’s primary responsibility is to ensure the safety and security of all guests, members, associates, and visitors. He/she will provide the highest degree of professional and courteous service while overseeing the assets of the resort. The Security Supervisor will ensure that all security officers are performing at a high level and will coach and counsel them as needed. He/she will continuously evaluate policies and procedures to ensure the best interest of the resort is being met.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Proven ability to handle a multitude of tasks in an ever-changing environment.
• Analyze information from several sources and to make rapid accurate decisions based on the information gathered.
• First Aid and CPR certifications preferred.
• At least 1 year of progressive/supervisory experience in a luxury resort or equivalent.

Responsibilities

• Conduct pre-shift briefings.
• Ensure all officers meet grooming standards and complete departmental paperwork.
• Delegate duties and ensure proper compliance.
• Select alternative courses of action quickly and accurately.
• Interact with management and officers in a professional manner, making constructive suggestions.
• Interact with local authorities and inform them effectively of all needs, and answer pertinent questions confidently and accurately.
• Comply at all times with standards and regulations to encourage a safe and efficient resort operation.
• Adhere to office policies set forth by security management.
• Assist all other areas of the resort as needed provided that the immediate and superseding security function is not being compromised.
• Maintain continual surveillance of resort areas by conducting rounds throughout the resort, paying particular attention to unsecured areas. All discrepancies must be documented.
• Complete security activity logs, documenting all activity during shift.
• Respond to all incidents in a timely manner.
• Ensure all incident reports are completed accurately.
• Defuse any incidents of threats or violence within the resort.
• Maintain awareness of all suspicious persons and escort them off the property if warranted. Check and record identification of suspicious persons.
• Knowledgeable of the resorts, CCTV system and computerized locking system.
• Receive and process all lost and found items as per procedures established.
• Perform any other duties as assigned by management.

Education

• High school diploma; experience in a large hotel environment, preferred.

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
  

Physical Requirements

• Must be able to work in a fast paced environment.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.