Job description

Job Title: Spa Front Desk - Turnberry Ocean Colony

Department: Spa & Fitness

Supervisor: Director of Spa & Fitness

Pay: $16/ hour + 10% commission & Holiday Bonus

Job Type: Full-time and Part-time availability

Hours of Operation: 7 AM - 7 PM

• Morning and Afternoon shifts available

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Healthcare Flexible Savings Account (FSA)
• Life and AD&D
• Disability
• 401k
• Holiday Pay
• 14 days of Paid Time Off & Vacation Time
• Free Employee Parking

Summary:

The Front Desk is the main information center of the Spa. The Front Desk Receptionist creates a resident
first and last impression of the Spa. His/Her primary function is to ensure that all residents and guest are
greeted, personally checked in and out of the Spa courteously, efficiently, and accurately. This position is also
responsible for scheduling body and skincare treatments via the appointment booking system; answering and
routing phone calls, selling merchandise in the Spa Boutique, and point of sale settlements.

In accordance with Turnberry Ocean Colony philosophy, all team members work together sharing in a
common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness, and
honesty. These are our core values that we will live by in our daily interaction with all our external and
internal residents and guest

Nature and Scope:

• The incumbent reports directly to the Spa Director. The major trust of the position is to create a warm and welcoming and ensuring that the feel comfortable with their visit to the Spa.

Duties and Responsibilities:

• Warmly welcome and check all residents/guests into the Spa.
• Check residents/guests out of the Spa ensuring that all Spa clothing has been returned and any balance due for services has been settled.
• Know all massage, body and facial treatments in the Spa to explain and promote services.
• Schedule treatments using the appointment booking system.
• Provide residents/guests with information regarding the Spa's facilities, activities, and services.
• Monitor and change music on master sound system.
• Run daily usage reports off the appointment booking software and submit to spa director.
• Assist residents in the Retail and ring up sales.
• Assist Therapists in room assignments.
• Set up and maintain aromatherapy in Lobby.
• Process all vouchers as well as spa services through Book4Time.
• Give guided tours of the Spa when needed.
• At the close of your shift, inform the next shift of any pertinent information relative to operations.
• If you are the closing shift, complete all closing shift duties.
• If you are the opening shift, complete all opening shift duties.
• As a member of the Spa employee team, cooperation is assumed and required if asked to assist in other areas of the Spa.
• Make sure uniform is immaculate. Appearance should be professional with minimal jewelry, conservative hair and nail style and nametag is worn. Perform any other job-related duties as assigned.
• Inform Management of client grievances. Handle client complaints, provide client satisfaction, and assure them you will bring the issue to Management. If Management is unavailable, deal with problems in a courteous manner.
• During your employment other positions, duties and responsibilities may be assigned to you from time to time.

Minimum Qualifications:

• Prior front desk or cashiering experience is highly desirable, including working with a computerized point of sale and/or reservations system.
• Two to three years related experience and/or training, or equivalent combination of education and experience.

Knowledge, skills, and abilities:

• Good computer skills to include spreadsheets, word processing and e-mail Ability to verbally communicate with management.
• Exceptional human relations, communication, service, and sales skills.
• Must be professional, energetic, enthusiastic, co-operative, and always have a friendly disposition.
• Must be punctual and reliable.
• Have an aptitude to work in a very busy environment including phones, clients and staff as needed.
• Must be willing to attend all mandatory trainings to further spa skills.
• Consistent attention to detail in delivering Turnberry Ocean Colony experience.
• Ability to multi-task and maintain grace while under pressure.
• Must have knowledge of spa services and products offered.
• Juggle and balance need of the organization.

Attributes

• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement, and fun
• Demonstrate positive behaviors, smiling, being polite and courteous
• Able to develop a camaraderie with team members

Working Conditions:

• Work is performed inside most of the time, will require some outdoor activity
• Ability to work odd hours and on weekends and holidays
• Ability to work under pressure and handle stress

"Notice of E-Verify Participation: We participate in E-Verify Employment Verification"

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Have you worked with any type of POS/reservations system?

Experience:

• Front Desk/Cashier/Receptions: 1 year (Required)

Work Location: One location

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