Job description

Job Description
COMFORT INN & SUITES HUNTINGTON BEACH - FRONT DESK AGENT/ GUEST SERVICES REPRESENTATIVE- HOSPITALITY EXPERIENCE PREFERRED

Position: Guest Services Agent (Front Desk) FULL TIME ONLY

Must have open schedule as it will be a mix of shifts below.

POSITIONS AVAILABLE shifts/Hours: 7am to 3pm and 3pm -11pm

Mostly Morning with some Afternoon shifts need to have fixable schedule

General Responsibilities:

• Greet, register, and assign rooms to guests; including issuing rooms keys,ensuring that all guests sign guest registration card and provide a credit card or other method of payment.
• Answer, screen and forward telephone calls, take messages and schedule/change reservations.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments/ complaints and refer guest to a manager as necessary.Contact housekeeping or maintenance staff when guests report problems.
• Resolve guest issues quickly, efficiently, courteously and professionally.Keep records of room availability and guests' accounts.
• Post charges, such as those for rooms, food, beverages by using computer software program. Maintain room key control and supervise guest access to safe deposit boxes.
• Verify banks and deposits each shift and follow all cash-handling and credit policies. Responsible for the order and cleanliness of the front desk and adjacent work areas. Complete front desk communication log daily.
• Primary Functions: Properly and accurately conduct the front office functions in a timely manner and transmit the information to the Supervisor.
• Ensure the hotel meets and exceeds standards for guest's and visitors alike.
• In case of an emergency, strictly follow the hotel safety and security training and protocol.
• Specific Responsibilities Proficiency the property management systems a PLUS- if not familiar, training will proceed.
• Have a good understanding of all of hotel operating procedures. Comply with all existing and new front office policies and procedures.
• Utilize the front office communication log, read and initial the front office log on shift start and make appropriate entries at end of shift. Observe the company appearance and dress code/uniform policy. Process ,as assigned,cancellations and modifications to reservations.
• Promote goodwill by being courteous, friendly, and helpful to guests,managers and all other associates. Have complete knowledge of room types and offered rate plans.
• Fully understand company policy on guaranteed reservations and no-shows.Excellent communication, phone and hospitality skills are a must.

Experience: Previous hotel and hospitality experience preferred. However, we will train the right person from related fields -customer services, etc. WE'RE SEARCHING FOR THE RIGHT PERSON RIGHT NOW!

Interview and training will be performed at our Huntington Beach Location.

16301 Beach Blvd, Huntington Beach, CA 92647 - 714-841-1812

COVID-19 considerations:

To keep our staff and guests safe from COVID-19 we required all staff and guest to wear a mask, Use hand sanitizer frequently, have installed a plexiglass shields, sanitize all area at every shift and keeping our doors closed at night.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
To keep our staff and guests safe from COVID-19 we required all staff and guest to wear a mask, Use hand sanitizer frequently, have installed a plexiglass shields, sanitize all area at every shift and keeping our doors closed at night.

Ability to commute/relocate:

• Huntington Beach, CA 92647: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

adamanda.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, adamanda.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, adamanda.ca is the ideal place to find your next job.