Job description

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Human Resources - Corporate

Serving those who serve others. The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.

JOB SUMMARY AND PURPOSE

The Human Resources Service Operations Supervisor is tasked with streamlining HR functions, reporting on HR metrics, enhancing workforce retention, predicting staffing needs, managing termination processes, , HRIS Onboarding system implementation, other add-on HR systems, process improvement, special projects and ongoing employment leadership for policy, procedure, and handbook updates. The HR Service Operations Supervisor oversees the efforts of the HR Service Team through direct supervision of the HR Operations Coordinator who leads the day-to-day functions of the HR Service Team.

The Human Resources Operations Supervisor coordinates the efforts of the HR Associates and Assistants in the delivery of HR services to employees through day-to-day operational leadership. Ensures the team provides initial resource for employees as required and refers inquiries to HR Compliance, HR Employee Relations, Recruiting Team or HR Classification Compensation/Benefits that cannot be handled by HR Service Team. Coordinates with payroll to resolve payroll issues as it relates to termination paychecks. Supports Senior Director, Human Resources with special projects as needed.

Performs special projects focused on enhancing staff performance, planning strategic HR initiatives, streamlining orientation and onboarding processes, communicating role expectations, maintaining staff relations, working on confidential legal matters, and updating policies and practices. Supports Senior Director, Human Resources with special projects as needed

DUTIES AND RESPONSIBILITIES

• Supervise, coach and mentor the HR Service Team as the team provides service to the organization and VOALA current and new employees, partnering with recruitment team and transfer and reclassification team – as needed to provide full support such as onboarding, employee verification, call triage, and off boarding.
• Performs continuous improvement projects (through project management), to develop new and revised policies and practices, ongoing employee handbook updates, analysis and preparation of confidential legal matters, HRIS system implementations (onboarding, employment verification, HR record digitalization)
• Develops and maintains metrics for HR Service Team
• Performs special projects as assigned by Senior Director, Human Resources
• Ensures the resolution of employee inquiries handled by HR Service Team, ensuring the employee is transferred to the appropriate HR team member.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Bachelor’s degree or related work experience (4 years).

EXPERIENCE:

• Minimum of four years of general experience in Human Resources, including significant project management experience.
• Experience must include a minimum of two years of experience in a large (500+ employees) organization
• Minimum two years of leading, coaching and mentoring staff.

KNOWLEDGE:

• Demonstrated strong knowledge of California state and federal employment laws and regulations.
• Comprehensive knowledge of Human Resources Operations

TECHNOLOGY SKILLS:

• Proficient Computer skills and working knowledge of Microsoft Office Suite of applications, specifically Word, Excel, Outlook, and PowerPoint.
• Strong ability with Web-based applications and databases, specifically ATS and HRIS programs

SKILLS AND ABILITIES:

• Demonstrated strong oral and written communication skills
• Confident public speaker, able to present information to employees during orientation, training and open enrollment, clearly explaining rules, regulations policies and procedures
• Ability to supervise, coach and lead team.
• Ability to be flexible and able to adapt to changing priorities
• Demonstrated ability to manage multiple projects
• Ability to maintain balance and objectivity in stressful situations.
• Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
• Proven experience communicating change initiatives to highly-diverse employee populations; possesses continuous improvement skills
• Systematic and organized approach to projects and day-to-day responsibilities
• Ability and desire to work with people from various backgrounds and/or limited English capabilities at all levels within an organization – front line staff to senior leaders
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

INTERPERSONAL CHARACTERISTICS:

• Client- focused, Prompt, collaborative/team player, adaptable, communicator, organized, consistent, compassionate.

PREFERRED QUALIFICATIONS:

• BA/BS degree in Human Resources, Business Administration or equivalent discipline
• SHRM-CP and/or PHR
• One year of experience in an HR Management position in a mid-sized organization
• Professional level human resources experience in large complex organizations
• Detailed knowledge of federal, state and local statutes relating to equal employment, benefits, family leave, and immigration: (i.e., EEOC, FMLA, FLSA and immigration regulations and guidelines)
• Expert on ATS and HRIS
• Bilingual (Spanish)

VOALA BENEFITS SUMMARY:

• Choice of 3 medical insurance plans
• Choice of 2 dental insurance plans (one plan for employee only; has no premium)
• Vision insurance plan
• Voluntary Supplemental Coverage
• Accidental Injury Coverage
• Hospital Care Coverage
• Critical Illness Coverage
• Paid vacation time
• Paid sick time
• 10 company paid holidays
• Company funded 401a retirement pension plan
• Optional employee contribution to 403b retirement savings plan
• Life and AD&D insurance
• Programs to maintain your health and well-being
• Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
• Company funded Short-term Disability Insurance (STDI) Insurance
• Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Job Type: Full-time

Pay: $80,750.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• Leadership/leading projects: 2 years (Preferred)
• HR supporting company size 500+: 2 years (Preferred)
• General HR w/ project management: 4 years (Preferred)

Work Location: One location

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