• Work shoulder to shoulder with the end user at Wright-Patterson AFB, Ohio
• Harness your engineering expertise and personal communications skills to improve system performance and operator productivity
• Act as a liaison between customers and our development team to recommend new features and product enhancements
• Work on a cross-functional team of system engineers, developers, and operators to sustain and improve mission critical capabilities
• Act as the local on-site expert, representing our company to the customer's organization
• Serve as a customer advocate in influencing product roadmap and improvements
• Support field activities associated with installing, integrating, testing, maintaining and servicing operational and R&D systems/products
• Demonstrate good communication skills and uses those skills to gather information concerning the operational state and performance of system/equipment
• Troubleshoot technical problems and issues and liaises with appropriated vendors, OEMs, company or customer representatives for coordinative product solution
• Conduct technical analysis of product implementations, modifications and enhancements in accordance with specific customer specifications and mission needs
• Conduct and deliver technical briefings with customers, vendors and company representatives
• Aid site and plant personnel in establishing efficient and technically correct procedures for the maintenance and monitoring of system/equipment in compliance with established vendor procedures
• Keep current in the state-of-the-art on the subsystem(s) involved to ensure continuing qualification to assist the site personnel as a technical adviser
• Provide emergency on-call 24x7 support to system activities, if needed
• Represent our organization at the local customer local site and provide insight and guidance on day-to-day system operations, opportunities and issues; as well as lend technical assistance in fielding, maintaining and troubleshooting systems.
• Participate in technical meetings and discussions concerning the operational performance and performance reliability of our real-world data collection and analysis system
• Consult with colleagues and program partners on the integration of products and services to extend operational capabilities and explore new frontiers
• Serve as a liaison for production leads, system analysts and support personnel, capturing critical system performance feedback and ensuring that information is disseminated to key system stake holders
• Document failures and corrective actions in accordance with defined procedures, and makes technical recommendations based on this collective data
• Conduct on-the-job training in cooperation with the site personnel

• 5 Years of applicable work experience
• Experience providing customer engagement support in a high visibility, rapid response, operational system environment
• Strong problem solving and troubleshooting skills
• The ability to prioritize system problems based on their impacts to mission operations at site
• The ability to articulate system problems with site technicians and OEMs to promote communication and coordination across support teams
• Experience working with Red Hat Enterprise Linux (RHEL) 7+, Window 10 and Windows Server 2016 operating systems
• Familiarity with virtualization software and hardware, such as vSphere and ESXi
• A desire to work in an operational mission environment driven by day-to-day customer requirements
• Ability to work independently with a high degree of resourcefulness and initiative
• A high degree of drive for shared successes, meeting and exceeding personal and team commitments
• An affinity to learning and being able to quickly apply new knowledge for the benefit of our systems and mission
• Fully proficient ability to promote concepts and ideas to a diverse audience

• Certifications (Red Hat Enterprise Linux, Security+, Network+ or A+) with hands on technical system expertise
• Familiarity with systems that process collected signal data and publish intelligence products
• System administration skills, to include fluency with scripting languages
• Exceptional communication skills, with the confidence to get buy-in on concepts and ideas
• Creative thinking and the ability to multi-task
• Aptitude to quickly grasp and apply new information
• A high degree of tact, diplomacy, and the ability to successfully engage with military and civilian personnel at all levels

• 
  Hourly Rates listed are not a guarantee of salary/rate. Rate offered at time of hire will depend on many factors including education, experience, interview results and skill level

GeoLogics Corporation and all of our clients and partner companies are Equal Opportunity/Affirmative Action Employers who are committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

• 
  Rates listed are not a guarantee of salary/rate. Rate offered at time of hire will depend on many factors including education, experience, interview results and skill level