WMH Technical Support Specialist

Full Time
Honesdale, PA 18431
Posted
Job description

Provides professional support to end users and their operations through the efficient and effective completion of work orders. Individuals in this position are empowered to ensure customers are satisfied with service received. In the event a Technical Support Specialist or Help Desk Representative identifies a customer requiring additional customer assistance, this person will provide next-level support and guidance. Performs and ensures quality and effective PC, server, and network infrastructure operations through professional maintenance as required.

Minimum Requirements

Minimum Qualifications:

  • Ability to work independently to solve problems;
  • Demonstrated customer service skills; including the demonstrated ability to handle challenging customers and high-level customer escalations on a professional basis;
  • Excellent communication and organizational skills;
  • Previous experience configuring routers, switches, and other network infrastructure equipment including an understanding of advanced networking concepts (i.e., VLAN’s, routing, and subnetting);
  • Previous experience building production Windows-based servers on server class hardware;
  • Associate’s Degree in computer science or its equivalent in experience preferred;
  • Previous hospital systems experience preferred.

Physical Standards:

  • Constantly (Exists 75% or more of the time) Sitting w/ back support; operating machinery; repetitive data entry.
  • Frequently (Exists 25-75% of the time) Reaching (overhead, lateral, low); lifting and carrying 0-5 lbs.; pushing and pulling 5-40 lbs.; exposure to radiation.
  • Occasionally (Exists 5- 25% of the time) Standing; walking; reaching (overhead); stooping (bend at waist); crouching (bend at knees); climbing; lifting and carrying 5-25 lbs.; pushing and pulling 5-40 lbs.; operating power tools, motor vehicles; exposure to infect hazards, moving machinery, slippery surfaces.
  • Rarely (Exists < 5% of the time) Kneeling; twisting; balance; lifting and carrying 25-40 lbs.; exposure to chemical hazards, noise.
  • Sensory Requirements (Visual): close paperwork, VDT used, color vision required, visual monotony; Hearing conversation, monitoring equipment, telephone, background noise

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